TERMS & CONDITIONS
CUSTUMER CARE
We aim to meet your needs with efficiency, effectiveness, fairness and courtesy by:
Providing a friendly service, showing respect and sensitivity.
Treating you fairly – demonstrating our commitment to equality and diversity.
Recognising and responding to your needs.
Dealing with your requests and enquiries accurately, promptly and efficiently.
Respecting your confidentiality.
Explaining if we can’t answer your request /enquiry.
Making effective use of computer technologies
Establishing service standards and monitoring our performance.
Continuing to develop our expertise and skills, and welcome your feedback.
We aim to respond to any query within 1– 2 working days. This policy will be updated to reflect changes in the nature and size of our business.
PRIVACY POLICY
Truck Team LTD is committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your data and how we will treat it.
Information we may collect from you
We may collect and process the following data about you:
Information that you provide by filling in forms on our website www.truckteam.co.uk ("our site"). This includes information provided at the time of registering to use our site, subscribing to our service, posting material, requesting further services or placing an order for the purchase of goods on our website. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of the correspondence.
We may also ask you to complete surveys we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site include but are not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our billing purposes or otherwise and the resources that you access.
IP addresses and cookies
We may collect information about your device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, this does not identify any individuals.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
Where we store your data
The data we collect from you may be transferred to, and stored at a destination outside the European Economic Area "EEA". It may also be processed by staff operating outside of the EEA area, who work for us or one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is handled securely and carefully under this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your data, but we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access
WHOLESALE INQUIRIES
Do you own a business?
We are open to any wholesale inquiries that may suit your business. Send us a message via the "Contact Us" page for wholesale prices/quotes.
Expert Communication
Does every minute count for your business? We keep in regular contact with all of our wholesalers to reach maximum investment return and to see how the products are doing. Contact us with your request, and we will sort the rest. Once a deal has been made, we will sort delivery and can even schedule visits to your business depending on location.
PAYMENT METHODS
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Credit / Debit Cards /
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PAYPAL
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Offline Payments